Privacy Policy

Privacy Policy

 

Our contact details 

Name: Fablefaine Limited, Registered Company Number 15281298

ICO Registration Number ZB637857

Address: Goodcott, Ashreigney, Devon, EX18 7NE

Phone Number: 07771743879

E-mail: hello@fablefaine.com

Website: www.fablefaine.com

Date of Privacy Notice: 07/02/2024

Updated 29/09/2024

 

The type of personal information we collect 

We currently collect and process the following information during telephone conversations we may have with you, when you use our Site, fill out forms on our Site, externally hosted Forms, or via Email:

• We collect property data such as images of properties, including videos, property booking prices, property addresses, floorplans, property locations and property descriptions; and

• The property data is provided to Us by Our Members or other third parties on behalf of those Members.

• We collect personal and business information from our Members such as names, addresses, contact details and insurance certificates, as well as any details pertaining to the Booking such as Booking period and information about the Booking (size, type etc) in general.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To allow our Members to Host their properties on our Site and receive payments

• To allow our Members to search our property shoot locations, become Creators to use our Services, make Bookings and payments

 

We use the information that you have given us in order to track your behaviour on our own Site for purposes of our own customer support, marketing, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance (including financial), investigation, as well as to enable you to use and access the Site and pay for your activities on the Site. 

We may share this information with our financial and accounting institutions and other third parties we use to carry out the Services we provide, eg Hubspot, Stripe, Flodesk, and Google.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) We have a legitimate interest

 

These legitimate interests are:

• Providing a Service to Our Members by helping them to market properties;

• Providing a Service to Our Members by advertising properties to potential Creators;

• Facilitate Bookings and payments to connect property Hosts with Creators

 

How we store your personal information 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We keep Host and Creator information to facilitate Bookings and Market our Services. 

We will cease listing a property on our Website when instructed to do by a Host within two weeks of the instruction in writing. We will then dispose of the information by removing the Property from the Website. 

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for any legal, accounting, or reporting requirements. On request all other data will be deleted from our systems via our Hubspot CRM. 

Direct marketing

If you have given us permission, we’ll send you marketing messages either directly from us or on behalf of our Members or partners. We will customise our communications with you based on your use of our platforms. You are in control and can opt out of direct marketing at any time by contacting us or updating your preferences.

Cookies and tracking

Our Website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customise your browsing experience and for analytics and metrics about our visitors both on this website and other media. 

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

 

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@fablefaine.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@fablefaine.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk